How Care Starts: From First Call to First Visit
What actually happens when you get in touch
Care with us starts in three steps: an honest conversation by phone, a home visit where we understand your routines and shape the support together, and then care beginning with a small, familiar team you have already met. In urgent situations care can usually start within a day or two; otherwise we go entirely at your pace. Every family receives a written quote before anything begins, and every package carries our 90-day risk-free guarantee.
Most families have never arranged care before, and not knowing what the process looks like is its own worry. This page walks through it properly, so you know exactly what to expect before you pick up the phone.
The Journey at a Glance
From first call to settled care:
- You call, or request a callback, and we listen first
- We answer your questions honestly, with real prices: visits from £34, live-in care from £255 a day
- A home visit and initial consultation shapes the support around your routines and what matters most
- You receive a written quote before anything begins, with no hidden fees
- We match your carer carefully, and you can meet them before care starts
- Care begins at the agreed times, stays with a small familiar team, and adjusts as needs change, with no long-term contract and our 90-day guarantee
Step One: The First Conversation
The first call is a conversation. We listen to what is happening, answer your questions, and help you understand the options, so you can decide in your own time. You will get real prices on that first call, because we publish them: visits from £34, live-in care from £255 a day.
We give the best advice we can, even if that means helping you find care that is a better fit elsewhere. Whether you need care now, are planning ahead or are simply exploring, the conversation is worth having: you will come away knowing what good support looks like.
We arrange a visit to understand your routines, your home and what matters most to you: how you like your tea, the mornings that are hardest, the things you want to keep doing yourself. Together we agree an initial consultation and shape the support that feels right, with every decision made together. And if you would like a family member or friend alongside you for the planning, we are always glad to involve whoever you wish: it is your care, and your table.
From that visit comes your care plan and a written quote confirming the exact cost before anything begins. Regulated home care is VAT exempt, so the figure you see is the figure you pay.
If someone cannot easily speak for themselves, this is where a lasting power of attorney matters, and we will always include the person receiving care in every way possible.
We match your carer on personality, approach and values, and you can meet them before care begins. Many families tell us that introduction is when the decision settles: the carer in the abstract becomes a person with a name who knows how you take your tea.
Then care simply starts: a small, familiar team arriving at the agreed times, doing what was agreed, and keeping family gently informed. In urgent situations, including hospital discharge, this whole journey can happen within a day or two. Our Our Carers page explains who these people are and how we choose them.
Needs change, and the care changes with them: plans are reviewed, visits adjust, and the team stays involved rather than delivering a fixed package forever. There are no long-term or fixed-term contracts, and every package carries our 90-day risk-free guarantee, so you can cancel at any time.
A registered manager is accountable for the quality of your care throughout, and if anything is ever not right, you tell us once and we own it. That is what being your trusted adviser means after the first call: still listening, months in.
Common Questions About Starting Care
How quickly can care start?
In urgent situations care can usually start within a day or two. Otherwise we plan around the date that suits you: families work to different timescales, so we go at your pace and keep you informed at every step.
Do we have to commit long term?
No. There are no long-term or fixed-term contracts, and every package carries our 90-day risk-free guarantee: you can cancel at any time.
What does the home visit involve?
We come to understand your routines, your home and what matters most to you, then shape the support together. It ends with a clear picture of the care and a written quote before anything begins.
Can we start small and see how it goes?
Yes. Many families begin with a visit or two a week, from 30 minutes at £34, and adjust from there. Care that starts small can grow exactly as fast as it is needed, and no faster.
Can we meet the carer before care starts?
Yes. We can introduce your carer before care begins, and many families find that first meeting is what settles the decision.
What if we are not sure care is needed yet?
Then the conversation is still worth having. It often helps to talk things through with someone who arranges care every day, so you know what good support looks like before you decide anything, and we will say so honestly if now is not the time.
How to Get Started
- Note down what a good week would look like for the person needing care
- Call us on 01727 324 127, or request a callback, and ask us anything
- Book the home visit when you are ready, and take it from there at your pace