Diabetes Support at Home

Care visits start from 30 minutes, from £34, with no hidden fees, and every family receives a written quote before anything begins. Regulated home care is VAT exempt.

No. We do not give injections. Where someone already manages their own insulin, carers can prompt, support the routine and make sure it is done at the right time, and where a person cannot manage it themselves, the district nursing team provides that part of the care. We work alongside them.

Carers support you to do your own checks and keep a clear record of the readings for you and your diabetes team. What the readings mean and any change to treatment is for your GP or diabetes nurse, and we pass on anything outside the range they have set.

They follow the plan agreed with you and your diabetes team before care starts, which usually means a quick-acting sugar for a low, making sure you eat, and calling for help if you do not improve. Every carer in your team knows the plan and the signs to look for.

Yes. Carers prepare regular, balanced meals in line with what your diabetes team has advised, shop for the right ingredients, and make sure meals are not skipped. We do not set diets; we follow the one you have been given.

Diabetes can reduce feeling and blood flow in the feet, so a small cut or blister can become serious without being noticed. A daily look at the feet, good footwear and prompt reporting of any change is one of the most useful things a carer can do.

Care can often be in place within a couple of working days, depending on availability and on matching you with a suitable carer. We will give you a realistic timescale when you contact us.

No. There are no long-term or fixed-term contracts, and every package carries our 90-day risk-free guarantee: you can cancel at any time.

Your GP, practice nurse or diabetes nurse and the hospital team, exactly as before. Care at home does not replace them. It makes their plan easier to follow at home and gives them a reliable record of how things are going day to day.

In practice, we arrange visiting care at home in St Albans, Harpenden, Hemel Hempstead, Welwyn Hatfield, Potters Bar (including Cuffley) and Cheshunt, and the villages around them. In addition, live-in care is available across the whole of Hertfordshire.

Yes. Regular eye screening and foot care are part of living well with diabetes, and a carer can accompany you, help with the journey and make sure nothing said at the appointment is lost.

Yes. The combination is common and it makes the routine harder to keep, because meals and medication depend on memory. Carers provide the structure, timing and prompting that memory no longer can. Our dementia care page explains our approach.

Very often, yes. With visits timed around meals and medication, a clear plan for a low or a high, and someone who notices when things change, many people manage well at home for years.

Many families fund care privately. Council support may be available following a care needs assessment and a financial assessment from Hertfordshire County Council, and Direct Payments can be used to pay for care where someone is eligible. Attendance Allowance may also apply for people over State Pension age. Our care funding guide sets out the options.

Yes. Gentle, regular activity helps with blood sugar, weight and mood, and a short daily walk with a carer is often the easiest way to make it happen. We follow any advice your diabetes team has given about exercise.

We write the care plan with you before care starts. It records your type of diabetes, your medication and timings, how you monitor, the food advice you have been given, your warning signs and the agreed response to a low or a high. The carers who visit work from that plan.