Home Care for Case Managers, Deputies and Solicitors
Working with professionals who arrange care on someone else's behalf
Home care for case managers, deputies and solicitors works differently from a family enquiry. This page sets out what Starling Homecare provides in Hertfordshire, what we are registered for, and how a referral works, so you can judge quickly whether we fit the package you are building.
Starling Homecare is an independent, family run home care provider registered with the Care Quality Commission for personal care. We are not a case management company, so instructing us does not put us in competition with the person who instructed us. Our role is to deliver the care your plan describes, keep proper records, and report back in a form you can rely on.
Most professional referrals reach us for clients living with an acquired brain injury, a stroke, a functional neurological disorder or another long term neurological condition, and for clients coming home after a hospital admission.
Our condition pages set out the detail: brain injury care at home, stroke care at home, FND care at home, and post-hospital rehabilitation care. There is also a longer piece on how care at home fits alongside a brain injury case manager.
Home Care for Case Managers at a Glance
The essentials, before you go any further:
- We are registered with the Care Quality Commission for the regulated activity of personal care. We do not provide nursing care.
- We do not provide ventilation, tracheostomy or PEG feeding.
- Visiting care covers St Albans, Harpenden, Welwyn Hatfield and Hemel Hempstead. Live-in care is available across Hertfordshire.
- We recruit and supervise a named team around one client rather than rotating staff through a round.
- We work to your care plan and your goals, with a named registered manager as your point of contact.
- We provide written reporting, incident notification, and invoicing suitable for Court of Protection accounts.
- We accept referrals funded privately, through settlement or interim payments, NHS Continuing Healthcare, personal health budgets, direct payments, and local authority funding.
- We do not provide case management, so we are not competing for your role.
- We will tell you plainly whether we can staff a package before you build it into a plan.
Case managers
You hold the plan and the goals. We staff the package, supervise the team, and feed back what is actually happening in the home, including the things that do not appear in a task list: fatigue patterns, how a client is coping with a new routine, where a goal is stalling. If a rehabilitation programme changes, we change with it rather than defending a rota. Practical background on brain injury and its effects is well covered by Headway, and we are happy to work alongside a client's Headway involvement.
Professional deputies
Court of Protection deputies need care that is defensible on the file as well as good in the house. Home care for case managers and deputies has to produce a paper trail: clear written agreements, itemised invoices, incident notification, and records that stand up when the account is reviewed. If a client's needs change in a way that affects cost, you hear it from us before it appears on an invoice.
Solicitors and litigation teams
Where care is being funded from an interim payment or a settlement, we can set out what a package would cost and what it would include, so the figure in front of you reflects real staffing rather than an average. We can also describe honestly what we are not able to provide, which matters as much when a schedule of loss is being built.
NHS and local authority teams
We take referrals from discharge coordinators, social workers, and community teams. Where a package is funded through NHS Continuing Healthcare or a personal health budget, we work to the agreed plan and the agreed hours.
Visiting care
Visits from 30 minutes upwards in St Albans, Harpenden, Welwyn Hatfield and Hemel Hempstead. For neurological clients we would usually recommend longer calls than the sector norm, because rehabilitation work, fatigue management and cognitive prompting do not fit into a fifteen minute visit.
Live-in care
Live-in care is available across Hertfordshire, including towns outside our visiting care area. This is often the route for clients who need presence and supervision through the day rather than a set number of tasks.
A named team, not a rota
For a professionally managed client we recruit and supervise a small, named team around that one person. Continuity is not a preference here, it is the point: a client with memory or executive difficulties cannot rebuild a routine with a different face each morning.
Reporting and records
Daily records, medication records, incident and safeguarding notification, and written updates at a frequency you set. If you need a particular reporting format for a review, a Court of Protection account, or a case conference, tell us and we will work to it.
Our registration
Starling Homecare is registered with the Care Quality Commission for the regulated activity of personal care, delivered in people's own homes. We have a registered manager, and that person is the named contact on a professionally managed package. Our registration can be checked directly on the Care Quality Commission register.
What we do not provide
We do not provide nursing care, and we do not provide ventilation, tracheostomy care or PEG feeding. If your client needs any of those, the package needs a nursing registered provider, and we would say so at the first conversation rather than after a referral has been made. Where a client needs both, we can work alongside community nursing.
Why we say this early
Home care for case managers only works if the boundary is clear at the start. Professionals arranging care carry the consequence of a provider that overstates what it can do, and setting the limit early is more useful to you than a broad claim that has to be unwound later.
Where we cover
Visiting care: St Albans, Harpenden, Welwyn Hatfield and Hemel Hempstead. Live-in care: across Hertfordshire. If your client sits outside the visiting area, live-in care may still be workable, and we will say clearly if it is not.
What happens after you contact us
You tell us the shape of the package: the hours, the pattern, the funding route, and what the client is working towards. We tell you whether we can staff it and what it would cost. If we can, we arrange an assessment with the client and whoever they want present. If we cannot, we say so at that point.
Timescales
Start dates depend on the hours, the pattern and the skills the package needs. We will explain realistic timescales when you contact us rather than quote a standard figure that may not hold for your client.
Funding routes we work with
Private funding, settlement and interim payments, NHS Continuing Healthcare, personal health budgets, direct payments, and local authority funding. Our guides to NHS Continuing Healthcare and direct payments may be useful to share with families.
Common Questions About Home Care for Case Managers, Deputies and Solicitors
Do you provide nursing care?
No. Starling Homecare is registered with the Care Quality Commission for personal care, not nursing care, and we do not provide ventilation, tracheostomy care or PEG feeding. If your client needs nursing tasks, the package needs a nursing registered provider. Where a client needs personal care alongside input from community nursing, we work alongside that team.
How quickly can you start a package?
It depends on the hours, the pattern and the skills the package needs. A weekday visiting package in St Albans is a different recruitment problem from a live-in placement with specific neurological experience. We will explain realistic timescales when you contact us, and we would rather tell you that a package will take longer to staff properly than start it with people who are not right for the client.
Can you invoice in a format suitable for Court of Protection accounts?
Yes. We provide itemised invoices showing hours delivered, along with daily and medication records and written updates at the frequency you set. If a deputy or an accountant needs a particular breakdown for an annual account, tell us the format and we will work to it.
How to Get Started
- Send us the outline of the package: hours, pattern, funding route, the client's town, and what they are working towards. The professional referral form covers this in a couple of minutes.
- We will come back to you on whether we can staff it, what it would cost, and any part of it we are not registered to provide.
- If it works, we arrange an assessment with the client and whoever they want present, and agree the care plan with you.
- If you would rather talk through what home care for case managers looks like in practice, call 01727 324 127 and ask for the registered manager.
Arranging Care Is Simple
Starting care can feel like a big step. We keep it calm and straightforward, and we are here from your very first call to help you explore what might feel right, whether that is with us or simply pointing you in the right direction.
1. Talk to us
Get in touch by phone or request a callback. We will listen, answer your questions and help you understand the options, so you can decide in your own time.
2. A home visit and initial consultation
We arrange a visit to understand your routines, your home and what matters most to you. Together we agree an initial consultation and shape the support that feels right.
3. Your care begins
A small, familiar team starts your care, arriving at the agreed times and staying involved as your needs change. We remain your trusted adviser throughout.
Whenever you are ready, we are here to help.