Stoma and Catheter Care at Home

Care visits start from 30 minutes, from £34, with no hidden fees, and every family receives a written quote before anything begins. Regulated home care is VAT exempt.

Yes, once your stoma nurse or district nurse has signed our carers off to do so for you and the routine is recorded in your care plan. Carers follow the technique and products the nurse has set.

No. Catheter insertion and catheter changes are clinical procedures that stay with your district nursing team. Carers empty and change the drainage bags, keep the site clean and checked, and tell the nurses promptly if there is a problem such as a blockage or signs of infection.

Your stoma nurse or district nurse confirms the tasks our carers may carry out for you, shows them your specific routine, and records it with us. It is specific to you, not general, and if your routine changes the nurse updates it. This is standard practice for safe delegation of care at home.

Yes, as far as we can arrange it. This is intimate care and people rightly want a small number of familiar faces. We keep the team small and consistent, and every carer in it has been signed off for your routine.

Carers deal with the immediate comfort and hygiene, then follow your plan, which normally means contacting the district nurses or stoma nurse and, where needed, the GP or out-of-hours service. They also tell your family where you have asked us to.

Care can often be in place within a couple of working days, depending on availability and on the nursing team being able to sign carers off for your routine. We will give you a realistic timescale when you contact us.

No. There are no long-term or fixed-term contracts, and every package carries our 90-day risk-free guarantee: you can cancel at any time.

Stoma nurses are usually based at the hospital where the stoma was formed, and district nursing is provided by the community NHS service for your area through your GP practice. If you are not sure who your team is, we will help you find out and make contact.

In practice, we arrange visiting care at home in St Albans, Harpenden, Hemel Hempstead, Welwyn Hatfield, Potters Bar (including Cuffley) and Cheshunt, and the villages around them. In addition, live-in care is available across the whole of Hertfordshire.

Stoma and catheter supplies are prescribed by your GP and usually delivered by a home delivery service. Carers can help you keep track of what you have, place orders in good time and store supplies properly, so you are never caught short.

Yes. Memory loss can make a stoma or catheter routine very hard to manage alone, and distress about it is common. Carers provide the routine, the reassurance and the consistency, in line with our dementia care approach.

Very often, yes. With visits timed around the routine, supplies kept in order, a clear plan for problems and a nursing team in the background, many people manage comfortably at home.

Many families fund care privately. Council support may be available following a care needs assessment and a financial assessment from Hertfordshire County Council, and Direct Payments can be used to pay for care where someone is eligible. Where there is a primary health need, NHS Continuing Healthcare may apply. Our care funding guide sets out the options.

Always. Carers explain what they are doing, keep you covered and comfortable, work in your own bathroom or bedroom with the door closed, and never rush. If you have a preference about the sex of your carer, tell us and we will do our best to meet it.

We write the care plan with you and your nurse before care starts. It records the tasks the nurse has signed off, the products and routine, how your skin is checked, the supplies you use and what to do if something goes wrong. The carers who visit work from that plan.