Physical Disability Care at Home

Care visits start from 30 minutes, from £34, with no hidden fees, and every family receives a written quote before anything begins. Regulated home care is VAT exempt.

Yes. We support adults of all ages, including people of working age with a physical disability. Care is planned around work, study, family and social life, not around an older person’s template.

Yes, where the equipment is in place and the method has been assessed. Carers are trained in moving and handling and follow the transfer method recorded in your plan, using your own hoist, slings, slide sheets or stand aid. Where a task needs two carers, we plan for two.

Yes, and we expect you to. You tell us how you want things done, in what order and at what pace, and that becomes the plan. If you manage your care through a Direct Payment or a personal health budget, we are used to working that way.

Timekeeping is treated as part of the care, because for many people with a physical disability it decides whether the day starts at all. We keep the team small, plan rounds realistically and tell you promptly if anything changes.

Yes. Carers can support you to get ready, travel with you where that is agreed, and help at the other end. Support at home should make it easier to have a life outside it.

The right timing depends on your situation and on matching you with suitable carers, particularly where two carers or specific training are needed. We will talk through your needs and explain realistic timescales when you contact us.

No. There are no long-term or fixed-term contracts, and every package carries our 90-day risk-free guarantee: you can cancel at any time.

Anything that affects movement, strength, balance or the use of your body: for example spinal injury, cerebral palsy, multiple sclerosis, muscular dystrophy, the effects of a stroke, severe arthritis, amputation or a long-term injury. Physical disability is one of the groups of people our Care Quality Commission registration covers.

In practice, we arrange visiting care at home in St Albans, Harpenden, Welwyn Hatfield, Hemel Hempstead and Potters Bar, and the villages around them. In addition, live-in care is available across the whole of Hertfordshire.

Yes, with your agreement. We follow the moving and handling plan, exercise programme and any delegated tasks they set, and we tell them promptly if something changes at home. We do not provide nursing care ourselves.

Yes. We support people who fund care privately, through Direct Payments from Hertfordshire County Council, through a personal health budget, or through NHS Continuing Healthcare where eligible. Our Direct Payments guide explains how that works locally.

Yes. With the right equipment, adaptations and a reliable care package at the right points in the day, many people with significant disabilities live full, independent lives at home. Live-in care is also an option where support is needed around the clock.

Some families fund care privately. Council support may be available following a care needs assessment and a financial assessment from Hertfordshire County Council, and Direct Payments can be used to pay for care where someone is eligible. NHS Continuing Healthcare may apply where there is a primary health need. Our care funding guide sets out the options.

Yes, where a moving and handling assessment calls for it. Double-handed visits are planned and staffed as a pair, so both carers arrive together and know the routine.

We write the care plan with you before care starts. It records your condition, your routine, your equipment and transfer method, how you want to be assisted and what you do yourself. The carers who visit work from that plan, so you should not have to explain it again.